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FREQUENTLY ASKED QUESTIONS |
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Here you can find answers to some of the more commonly asked questions about Cyclepages.com. Also, check out our Customer Service section for more information regarding orders and other policies.
If you still need further assistance, feel free to contact us.
About Cyclepages.com
Cyclepages.com is a quickly-expanding online motorcycle store, headquartered in NYC. We have a huge amount of parts and accessories for sale through our Store, as well as a Marketplace section, which connects lots of great small vendors directly to customers.
Cyclepages.com lets you do all your shopping in one location, so you can spend more time riding and working on your bike, and less time chasing after parts online!
Find out more about us...
Ordering Information
Our Customer Service section has lots of information about ordering, including shipping, returns & exchanges. And you can always contact us directly if you need help.
Is my credit card safe?
Of course! We take care to make sure all your personal information stays private. All customer transactions are protected with secure server software (SSL) using 128-bit encryption. We have a valid SSL Certificate issued from Thawte.
We also do not store any credit card information after your order has been processed, to further protect your information.
How long will my order take to arrive?
We do everything we can to make sure your order gets to you as quickly as possible. The two main factors which determine order delivery time are product availabilty (from the vendor or manufacturer), and the shipping options you select.
Information regarding your order is automatically updated by our system as it becomes available. On your Order Status & History Page, you will be notified there when your order has been placed, and whenever your order status changes.
Additionally, we will notify you by email when your order has been shipped with a tracking number, and estimated delivery date.
What is the difference between the "Store" and the "Marketplace"?
Cyclepages.com is unique among online motorcycle stores. We sell products directly, through our store - while our Marketplace allows a variety of small vendors to put their products for sale online. We provide them with the tools, and then give you access to these great vendors directly!
Cyclepages.com allows customers to order products directly from our store, and through our Marketplace Vendors, all from one easy location, with just one bill, and no hassles or complicated procedures. Just browse, order the items you want, and we'll take care of the rest!
What if I need to return something I bought from the Store?
What if I need to return something I bought from a Vendor in the Marketplace?
Return and exchange procedures vary according to each Vendor's policies. Please contact them directly with the information provided on your shipping invoice.
I'm a Vendor interested in selling my products through Cyclepages.com, how can I apply?
Fantastic! We are always looking for great vendors to join our Marketplace. Drop us an email, at sales@cyclepages.com describing the products you have in mind. We'll contact you right away with more information.
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